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Client Satisfaction Measurement
This short Client Satisfaction Measurement (CSM) survey aims to track the customer experience of government offices. Your answers will enable this office to provide a better service.

Customer Type*

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Age*

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Sex*

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Office Visited*

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Service/s Availed*

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Part 2/3: Citizen's Charter
Check mark (✔) your answer to the Citizen’s Charter (CC) questions.

CC1: Do you know about the Citizen’s Charter (document of an agency’s services and reqs.)?*

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CC2: If Yes to the previous question, did you see this office’s Citizen’s Charter?

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CC3: If Yes to the previous question, did you use the Citizen’s Charter as a guide for the service/s you availed?

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Part 3/3: Customer Care
For SQD 1-8, please encircle the number that corresponds to your answer:

SQD1. I spent an acceptable amount of time to complete my transaction (Responsiveness)*

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SQD2. The office accurately informed and followed the transaction’s requirements and steps (Reliability)*

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SQD3. My online transaction (including steps and payment) was simple and convenient (Access and Facilities)*

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SQD4. I easily found information about my transaction from the office or its website (Communication)*

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SQD5. I paid an acceptable amount of fees for my transaction (Costs)*

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SQD6. I am confident my online transaction was secure (Integrity)*

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SQD7. The office's online support was available, or (if asked questions) online support was quick to respond (Assurance)*

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SQD8. I got what I needed from the government office (Outcome)*

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Remarks

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