Customer Type*
Age*
Sex*
Office Visited*
Service/s Availed*
CC1: Do you know about the Citizen’s Charter (document of an agency’s services and reqs.)?*
CC2: If Yes to the previous question, did you see this office’s Citizen’s Charter?
CC3: If Yes to the previous question, did you use the Citizen’s Charter as a guide for the service/s you availed?
SQD1. I spent an acceptable amount of time to complete my transaction (Responsiveness)*
SQD2. The office accurately informed and followed the transaction’s requirements and steps (Reliability)*
SQD3. My online transaction (including steps and payment) was simple and convenient (Access and Facilities)*
SQD4. I easily found information about my transaction from the office or its website (Communication)*
SQD5. I paid an acceptable amount of fees for my transaction (Costs)*
SQD6. I am confident my online transaction was secure (Integrity)*
SQD7. The office's online support was available, or (if asked questions) online support was quick to respond (Assurance)*
SQD8. I got what I needed from the government office (Outcome)*
Remarks
